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Privacy Policy & Accessibility Statement

1. UK GDPR Privacy Notice

Susana Garcia Medrano ("Data Controller", "we", "our") is committed to protecting your personal privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.[cite: 9]

Data We Collect & Lawful Basis for Processing

When you submit an enquiry via our contact form, we collect your name, email address, phone number (optional), service interest, preferred location, and message details.[cite: 9]

  • Contractual Pre-steps (Art. 6(1)(b) UK GDPR): Processing enquiry data to schedule consultation calls or arrange therapy services.[cite: 9]
  • Legitimate Interests (Art. 6(1)(f) UK GDPR): Answering business enquiries and administrative communication.[cite: 9]
  • Special Category Data (Art. 9(2)(a) / 9(2)(h) UK GDPR): If you voluntarily disclose health or emotional details in your initial enquiry, this is processed with your explicit consent or for healthcare provision purposes under clinical confidentiality.[cite: 9]

Data Retention & Third-Party Processors

Form submissions are securely processed via Netlify and delivered to info@susanagarciamedrano.com[cite: 9]. Initial enquiry data from non-returning clients is securely erased within 12 months. Clinical records for active clients are retained in compliance with professional guidelines from ADMP UK and ADMTE[cite: 9].

Your Individual Legal Rights

Under UK GDPR, you have the right to request access to, rectification of, erasure of, or restriction of your personal data. You also have the right to withdraw consent at any time. To exercise these rights or raise a privacy query, contact us directly at info@susanagarciamedrano.com[cite: 9]. If you remain unsatisfied, you have the legal right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk[cite: 9].

2. Cookies Policy & Consent Mode V2

This website uses cookies and local browser storage to maintain security, enable core navigation, and respect your privacy preferences.[cite: 9]

  • Strictly Necessary Cookies & Storage: Essential for page rendering, language toggles, and storing consent flags (stored locally in browser `localStorage`).[cite: 9]
  • Optional Analytics Cookies (Google Analytics 4 / Google Consent Mode V2): Aggregated, privacy-focused metric tracking used to improve website usability. These cookies are disabled by default and only activate if you click "Accept All" on our consent banner.[cite: 9]

3. Accessibility Statement (WCAG 2.1 AA)

Susana Garcia Medrano Psychotherapy is committed to digital inclusion and ensuring that our digital content is accessible to users of all physical and cognitive abilities. We target compliance with the Web Content Accessibility Guidelines (WCAG 2.1) Level AA.[cite: 9]

Technical Compliance Features

  • Full keyboard accessibility with visible focus ring indicators across all interactive elements.[cite: 9]
  • Skip-to-main-content bypass links to facilitate efficient screen-reader navigation.[cite: 9]
  • High-contrast typography tested against WCAG AA color ratios.[cite: 9]
  • Semantic HTML5 structuring and explicit alternative text (`alt` tags) for visual media.[cite: 9]

Feedback & Escalation Procedure

If you encounter any accessibility barrier while using this website, please inform us by emailing info@susanagarciamedrano.com[cite: 9]. We aim to respond and resolve accessibility queries within 5 business days[cite: 9].